Ottlah Holidays (“Ottlah Holidays” or “we”) try to ensure that we only promote Deals that our Customer will enjoy. We understand, however, that occasionally, this is not always the case. This Policy sets out the circumstances in which Ottlah Holidays may provide refunds to our Customers (“Customer” or “you”) in respect of a specific Deal.
Please note that this Refund Policy only applies to purchases of Local Tours and Tour packages and does not apply to Flights or Park Tickets or Cruises purchased through Ottlah Holidays which are subject to the refund policies of the respective flight or parks or cruise operator.
A request for a refund must be submitted via company email (or) the form located on the Contact Us page of the Ottlah Holidays Website. All customers requesting a refund will be required to provide full particulars as to why they are seeking a refund in accordance with this policy.
Your refund request will be answered and processed promptly. If you do not receive any reply, that means your request is not received successfully; thus, the tour status remains “confirmed”. Please contact us immediately.
Any feedback or questions regarding this Policy should be emailed to contact@Ottlahholidays.com and addressed to the tour operator.