Terms and Conditions:-
- Rate of Exchange (ROE) will be taken into account for making land component’s final payment.
- Pricing of the booking is based on the age of the passengers. Please make sure you enter the correct age of passengers at the time of booking.
- Rates are not valid for peak Festive season i.e. New Year, Diwali, Pushkar fair, etc. local regional events period ( depends on destination )
- Surcharges applicable during Christmas and New Year period, blackout periods, festivals, long weekends, conventions, special events and trade fairs etc.
- Rates are subject to change/revision based on any increase/decrease in the hotels’/suppliers’ rates or the taxes imposed by the government or if there is any Fair & Festival, Major conference, events in a travel destination
- All Rooms and Rates are based on Hotels Subject to Availability at the time of making Reservation. In case of unavailability in the mentioned hotels, alternate accommodation will be arranged in a similar category hotel.
- The availability of adjoining rooms/ interconnecting rooms/non-smoking room/rooms on the same floor etc. cannot be guaranteed.
- Change in room, while on holiday, will be subject to availability & may attract additional charges.
- Early check-in / late checks out are subject to the availability of rooms.
- Cancellation charges would be as per the company policy.
- No refunds for any services i.e. meals, sightseeing etc. partially or not utilized on your tour
- We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
- The vehicle confirmed will be as per Itinerary and not at disposal. AC will work only in the plains and will be switched off during hill drives ( depends on tours )
- All sightseeing mentioned is subject to weather conditions, political conditions & traffic conditions in the destination.
- Any sightseeing missed due to natural calamities/weather conditions is non-refundable.
- Please be aware that some of our airfares and land arrangements need to be paid in full at the time of booking and carry a 100% cancellation charge and non-transferable.
- Please note that travel arrangements are not confirmed until you receive our written confirmation and Ottlah Holidays reserves the right to make changes if required.
- All Purchased entrance tickets are non-refundable.
- All entrances fees will be on a direct payment basis as per Itinerary ( if any )
- It is not advisable to travel in the night if necessary supplement charge applicable
- Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.
- Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
- Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.
- In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.
- Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or cancelled, we will provide alternate options if possible.
- The grant or refusal of a visa is up to the sole discretion of a particular government, consulate or embassy, and Ottlah Holidays should not be held responsible for the delay, denial or non-issuance of visa to travellers. Apart from this, Ottlah Holidays will not be responsible for any additional expense or loss resulting from it.
- We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client’s risk.
- Ottlah Holidays should not be held responsible for any negligence or ineffectiveness of services provided by third parties, such as airlines and hotels.
- Ottlah Holidays should not be held responsible for any kind of damages or misconduct done by guests during tour.
- Ottlah Holidays is only a tour operator and should not be held liable for your own acts on account of misconduct or personal affairs. For instance, Ottlah Holidays or its team cannot guarantee the safety of your personal belongings or vital documents at any point of your vacation.
- At Ottlah Holidays, we take all rational effort to provide accurate and genuine information on our website. Nevertheless, we cannot assure the exactness of all information, particularly images that depict the services made available by hotels and other third party service providers.
- For a hassle-free vacation, we recommend you to avail of a travel insurance plan through one of Ottlah Holiday’s sales agents, prior to departing from your destination. However, extra charges may apply. ( Mandatory for some countries )
- In such circumstance when a client applies for documents relevant for traveling, such as visa, through Ottlah Holidays and later the tour is cancelled because of the unavailability of these documents, no refund will be made to the client. Moreover, clients are not eligible for any claim of payments or cash deposits that are non-refundable.
- Unless otherwise paid for it, no separate bed will be provided to a kid accompanying his or her parents. However, if you want an extra bed for your kid, you can get one by directly making payment to the hotel. Furthermore, no refund will be done in such instance wherein you’ve already paid for the bed and don’t want to avail of it.
- We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience.
- Ottlah Holidays will not be liable for any delays prior to departure or during travel to any hotels / resorts brought about by airline technical difficulties, strikes, weather conditions or any other circumstances out of our control. Any expenses relating to these unscheduled extensions will be for the passengers own account.
- Ottlah Holidays reserves the right to substitute a hotel of similar class if it is deemed advisable or necessary.
- Ottlah Holidays reserves the right to claim any additional expenses incurred due to delay or changes in schedules of train, airplane, bus, ship or other services.
- Ottlah Holidays reserves the right to amend, alter, vary or withdraw any departure, excursion advertised.
- Ottlah Holidays reserves the sole right to amend or update the above mentioned terms and conditions at any time without any prior notice.
- SITE OPERATION. The United Arab Emirates is our Country of Domicile. Ottlah Holidays controls this Site from the U.A.E. Ottlah Holidays makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.
- MULTI-CURRENCY PRICED TRANSACTION, the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.
- OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES. Ottlah Holidays will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country-specific.
- REPRESENTATIONS BY YOU. By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to Ottlah
- Holidays through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
- PERMITTED USE. You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by Ottlah Holidays to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by Ottlah Holidays to do so. The content and software on this Site is the property of Ottlah Travel and Tourism LLC. The cardholder must retain a copy of transaction records and Merchant policies and rules.
- YOUR ACCOUNT. If you use Ottlah Holidays Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
NO COMMERCIAL USE
This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain Ottlah Holidays prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. Ottlah Holidays will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.
LINKS AND SEARCH RESULTS
The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. Ottlah Holidays has no control over these sites or the content within them. Ottlah Holidays does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Ottlah Holidays does not endorse the content of any third-party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Ottlah Holidays for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at firstname.lastname@example.org.
Ottlah Holidays may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defence or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.
You acknowledge and agree that Ottlah Holidays will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At Ottlah Holidays request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to Ottlah Holidays or perfect these rights, titles or interests in Ottlah Holidays name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. Ottlah Holidays MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. Ottlah Holidays ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. Ottlah Holidays SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF Ottlah Holidays HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF Ottlah Holidays WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.
LICENCE GRANTED TO YOU
By providing materials to Ottlah Holidays, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted Ottlah Holidays an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. Ottlah Holidays may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against Ottlah Holidays for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to Ottlah Holidays. Any communication or materials you send to Ottlah Holidays will be treated as non- confidential and non-proprietary and may be disseminated or used by Ottlah Holidays for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.
The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. Ottlah Holidays is not responsible for the acts or omissions of any advertiser or sponsor.
Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.